Business

BSB20120 Certificate II in Workplace Skills

(CRICOS Course Code 105001D)

An introduction to business and the workplace with a focus on practical skills you can use right away. Learn to perform a range of mainly routine tasks in an office environment under direct supervision.

If you complete this qualification you could gain junior administrative positions such as office junior, data entry operator, clerical worker, office assistant or administrative assistant.

Entry Requirements

International students wishing to study this qualification at SBTA
must also demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 10 units of competency which includes 5 core and 5 electives.

Core unit

  • BSBCMM211 Apply communication skills
  • BSBOPS201 Work effectively in business environments
    BSBPEF202 Plan and apply time management
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBTWK301 Use inclusive work practices

Elective Units

  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBOPS203 Deliver a service to customers
  • BSBSTR301 Contribute to continuous improvement
  • BSBOPS202 Engage with customers
  • BSBTEC201 Use business software applications

Course duration

54 weeks which is made up of 40 contact weeks plus 12 weeks of holiday breaks

BSB20115 Certificate II In Business

(CRICOS Course Code 086771A)

An introduction to business and the workplace with a focus on practical skills you can use right away. Learn to perform a range of mainly routine tasks in an office environment under direct supervision.

If you complete this qualification you could gain junior administrative positions such as office junior, data entry operator, clerical worker, office assistant or administrative assistant.

Entry Requirements

International students wishing to study this qualification at SBTA
must also demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 12 units of competency which includes 1 core and 11 electives.

Core unit

  • BSBWHS201 Contribute to health and safety of self and others

Elective Units

  • BSBIND201 Work effectively in a business environment
  • BSBCMM201 Communicate in the workplace
  • SBWOR202 Organise and complete daily work activities
  • BSBWOR203 Work effectively with others
  • BSBINM201 Process and maintain workplace information
  • BSBINN201 Contribute to workplace innovation
  • BSBSUS201 Participate in environmentally sustainable work practices
  • BSBINM202 Handle mail
  • BSBWOR204 Use business technology
  • BSBCUS201 Deliver a service to customers
  • BSBITU211 Produce digital text documents

Course duration

26 weeks which is made up of 20 contact weeks plus 6 weeks of holiday breaks

Interested in our courses?

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BSB30120 CERTIFICATE III IN BUSINESS

CRICOS Course Code 105002C

Study this course and gain practical skills to succeed in an office or administrative environment. This nationally recognised course will introduce you to skills and knowledge such as word processing, spreadsheets, presentations, customer service, diversity, conflict
resolutions and work practices, work health and safety practices, innovation and continuous improvement.

If you complete this qualification you could gain roles such as:
• Office administrator within a large or medium organisation
• Administration support officer
• Front office and receptionist
• Small business administrative staff
• Back office administrative staff with limited junior accounts responsibilities

Entry Requirements

International students wishing to study this qualification at SBTA
must also demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 12 units of competency which includes 6 core and 7 electives.

Core units

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Elective Units

  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBPEF301 Organise personal work priorities
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • SIRXPDK001 Advise on products and services
  • SIRXCEG002 Assist with customer difficulties

Course duration

78 weeks which is made up of 60 contact weeks plus 18 weeks of holiday breaks

BSB30115 Certificate III in Business

CRICOS Course Code 088224A

Study this course and gain practical skills to succeed in an office or administrative environment. This nationally recognised course will introduce you to skills and knowledge such as word processing, spreadsheets, presentations, customer service, diversity, conflict
resolutions and work practices, work health and safety practices, innovation and continuous improvement.

If you complete this qualification you could gain roles such as:
• Office administrator within a large or medium organisation
• Administration support officer
• Front office and receptionist
• Small business administrative staff
• Back office administrative staff with limited junior accounts responsibilities

Entry Requirements

International students wishing to study this qualification at SBTA
must also demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 12 units of competency which includes 1 core and 11 electives.

Core unit

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace 

Elective Units

  • BSBWOR301 Organise personal work priorities and development
  • BSBITU306 Design and produce business documents
  • BSBITU312 Create electronic presentations
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCOM005 Manage conflict
  • BSBITU313 Design and produce digital text documents
  • BSBITU314 Design and produce spreadsheets
  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBINN301 Promote innovation in a team environment
  • BSBFLM309 Support continuous improvement systems and processes

Course duration

78 weeks which is made up of 60 contact weeks plus 18 weeks of holiday breaks

Interested in our courses?

Click the button below to get a free quote.

BSB40120 CERTIFICATE IV IN BUSINESS

CRICOS Course Code 105003B

Boost your career opportunity and build on your existing business skills. Learn how to develop
your teams and individuals. Use business communication skills, undertake marketing
activities, learn customer service strategies and promote innovation within the workplace.

If you complete this qualification you could gain roles such as:
• Supervisor
• Team leader
• Project leader

Entry Requirements

International students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 10 units of competency which includes 6 core and 6 electives.

Core units

  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace

Elective Units

  • BSBOPS404 Implement customer service strategies
  • BSBCMM411 Make presentations
  • BSBHRM413 Support the learning and development of teams and individuals
  • BSBTEC401 Design and produce complex text documents
  • BSBPEF402 Develop personal work priorities 
  • BSBPEF403 Lead personal development

Course duration

52 weeks which is made up of 40 contact weeks plus 12
weeks of holiday breaks

BSB40215 Certificate IV in Business

CRICOS Course Code 088225M

Boost your career opportunity and build on your existing business skills. Learn how to develop
your teams and individuals. Use business communication skills, undertake marketing
activities, learn customer service strategies and promote innovation within the workplace.

If you complete this qualification you could gain roles such as:
• Supervisor
• Team leader
• Project leader

Entry Requirements

International students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 10 units of competency which includes 1 core and 9 electives.

Core units

  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet
    legislative requirements

Elective Units

  • BSBCUS402 Address customer needs
  • BSBCUS401 Coordinate implementation of customer service strategies
  • BSBCUS403 Implement customer service standards
  • BSBCMM401 Make a presentation
  • BSBITU401 Design and develop complex text documents
  • BSBMKG413 Promote products and services
  • BSBMKG414 Undertake marketing activities
  • BSBWRT401 Write complex documents
  • BSBLED401 Develop teams and individuals

Course duration

52 weeks which is made up of 40 contact weeks plus 12
weeks of holiday breaks

Course location

Level 2 & Level 6 401 Sussex Street, Sydney NSW 2000

Study Mode

Minimum of 20 hours per week

Third Parties (Education Agents)

SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.

All courses are subject to change without notice and courses are offered subject to availability.

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