Business
Available in Sydney, Brisbane and Gold Coast Campuses
BSB20120 Certificate II in Workplace Skills
CRICOS Course Code 105001D
An introduction to business and the workplace with a focus on practical skills you can use right away. Learn to perform a range of mainly routine tasks in an office environment under direct supervision.
If you complete this qualification you could gain junior administrative positions such as office junior, data entry operator, clerical worker, office assistant or administrative assistant.
Entry Requirements
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
International students wishing to study this qualification at SBTA
must demonstrate the following requirements:
- Must be minimum of 18 years of age;
- Have satisfactorily completed Australian Year 10 or overseas equivalent school qualifications;
- Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Course Content
The qualification requires the completion of 10 units of competency which includes 5 core and 5 electives.
Core unit
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units
- BSBPEF201 Support personal wellbeing in the workplace
- BSBOPS203 Deliver a service to customers
- BSBSTR301 Contribute to continuous improvement
- BSBOPS202 Engage with customers
- BSBTEC201 Use business software applications
Course duration
52 weeks which is made up of 40 contact weeks plus 12 weeks of holiday breaks
BSB30120 CERTIFICATE III IN BUSINESS
CRICOS Course Code 105002C
Study this course and gain practical skills to succeed in an office or administrative environment. This nationally recognised course will introduce you to skills and knowledge such as word processing, spreadsheets, presentations, customer service, diversity, conflict
resolutions and work practices, work health and safety practices, innovation and continuous improvement.
If you complete this qualification you could gain roles such as:
• Office administrator within a large or medium organisation
• Administration support officer
• Front office and receptionist
• Small business administrative staff
• Back office administrative staff with limited junior accounts responsibilities
Entry Requirements
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
International students wishing to study this qualification at SBTA
must demonstrate the following requirements:
- Must be minimum of 18 years of age;
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications;
- Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Course Content
The qualification requires the completion of 13 units of competency which includes 6 core and 7 electives.
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
- BSBTWK301 Use inclusive work practices
Elective Units
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBPEF301 Organise personal work priorities
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- SIRXPDK001 Advise on products and services
- SIRXCEG002 Assist with customer difficulties
Course duration
78 weeks which is made up of 60 contact weeks plus 18 weeks of holiday breaks
BSB40120 CERTIFICATE IV IN BUSINESS
CRICOS Course Code 105003B
Boost your career opportunity and build on your existing business skills. Learn how to develop your teams and individuals. Use business communication skills, undertake marketing activities, learn customer service strategies and promote innovation within the workplace.
If you complete this qualification you could gain roles such as:
• Supervisor
• Team leader
• Project leader
Entry Requirements
There are no entry requirements for this qualification.
SBTA’s Admissions Requirements
International students wishing to study this qualification at SBTA must demonstrate the following requirements:
- Must be minimum of 18 years of age;
- Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
- Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Course Content
The qualification requires the completion of 12 units of competency which includes 6 core and 6 electives.
Core units
- BSBCRT411 Apply critical thinking to work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
Elective Units
- BSBOPS404 Implement customer service strategies
- BSBCMM411 Make presentations
- BSBHRM413 Support the learning and development of teams and individuals
- BSBTEC401 Design and produce complex text documents
- BSBPEF402 Develop personal work priorities
- BSBPEF403 Lead personal development
Course duration
52 weeks which is made up of 40 contact weeks plus 12
weeks of holiday breaks
Study Mode
Full-time study of a minimum of 20 scheduled course contact hours per week
Third Parties (Education Agents)
SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.