Tourism Management

SIT30122 Certificate III in Tourism

CRICOS Course Code 112097K

A practical course for those who wish to embark on a career path into the global world of travel and tourism. Study this course and gain a range of valuable practical skills and knowledge on how to provide travel advice, work with your clients, manage itineraries, research industry trends, prepare quotations and process bookings. You will also gain hands-on training in the most widely-used reservations systems such Amadeus which will prepare you to enter the exciting world of travel and tourism.

Entry Requirements

There are no entry requirements for this qualification.

SBTA’s Admissions Requirements

 
 
  • Must be minimum of 18 years of age
  • Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
  • English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
    • TOEFL iBT: 60-78
    • Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
    • PTE Academic: 52-58; or
    • An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Prospective Career Outcomes

Retail Travel Agent
Corporate Travel Agent
Tour Operator

Course Content

The qualification requires the completion of 15 units of competency which includes 4 core and 11 electives.

Core units

  • SITTIND003 Source and use information on the tourism and travel industry
  • SITXCCS014 Provide service to customers
  • SITXCOM007 Show social and cultural sensitivity
  • SITXWHS005 Participate in safe work practices

Elective Units

  • SITTTVL003 Provide advice on Australian destinations
  • SITTTVL001 Access and interpret product information
  • SITTTVL005 Prepare customer quotations
  • SITTTCL006 Book tourism products and process documentation
  • SITTTVL004 Sell tourism products or services
  • SITXCCS010 Provide visitor information
  • SITXCCS012 Provide lost and found services
  • SITTTVL007 Use a computerised reservations or operations system
  • BSBCMM211 Apply Communication skills
  • SITTTVL011 Provide specialist advice on cruises
  • SIRXCEG008 Manage disrespectful, aggressive or abusive customers

Course duration

78 weeks which is made up of 60 contact weeks plus 18 weeks of holiday breaks

Pathway from the qualification

 
Students can progress to study SIT50122 Diploma of Travel and Tourism Management after successfully completing this qualification.

Mode of study

International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)

 

Training Delivery

Sydney campus

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SIT50122 Diploma of Travel & Tourism Management

CRICOS Course Code 112098J

Our course will prepare you for a dynamic career in the Travel and Tourism Management industry. Studying this course which will expose you to business and finance operations, knowledge about relevant regulations and legislations, travel and tourism practices, work in a diverse industry, lead your teams and learn how to manage and coordinate travel and tourism operations.

Entry Requirements

There are no entry requirements for this qualification.

SBTA’s Admissions Requirements

 
 
  • Must be minimum of 18 years of age
  • Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
  • English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
    • TOEFL iBT: 60-78
    • Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
    • PTE Academic: 52-58; or
    • An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Prospective Career Outcomes

Retail Travel Agent
Corporate Travel Agent
Tour Operator

Course Content

The qualification requires the completion of 23 units of competency which includes 13 core and 10 electives.

Core units

  • BSBTWK501 Lead diversity and inclusion
  • SIRXOSM007 Manage risk to organisational reputation in an online setting
  • SITTIND003 Source and use information on the tourism and travel industry
  • SITXCCS015 Enhance customer service experiences
  • SITXCCS016 Develop and manage quality customer service practices
  • SITXCOM010 Manage conflict
  • SITXFIN008 Interpret financial information
  • SITXFIN009 Manage finances within a budget
  • SITXFIN010 Prepare and monitor budgets
  • SITXHRM009 Lead and manage people
  • SITXMGT004 Monitor work operations
  • SITXMGT005 Establish and conduct business relationships
  • SITXWHS007 Implement and monitor work health and safety practices

Elective Units

  • SITTTVL002 Provide advice on international destinations
  • SITTTVL003 Provide advice on Australian destinations
  • SITTTVL001 Access and interpret product information
  • SITTTVL005 Prepare customer quotations
  • SITTTVL006 Book tourism products and process documentation
  • SITXCCS010 Provide visitor information
  • SITTTVL004 Sell tourism products or services
  • SITTTVL011 Provide specialist advice on cruises
  • SITTTVL008 Source airfares and issue tickets for domestic flights
  • SITTTVL007 Use a computerised reservations or operations system 

Course duration

104 weeks which is made up of 80 contact weeks plus 24
weeks of holiday breaks

Pathway from the qualification

 
Students can progress to study SIT60122 Advanced Diploma of Travel and Tourism Management after successfully completing this qualification.

Mode of study

International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)

 

Training Delivery

Sydney campus

Interested in our courses?

Click the button below to get a free quote.

SIT60122 Advanced Diploma of Travel and Tourism Management

CRICOS Course Code 109441C

Designed for those seeking senior management roles in the travel and tourism industry, you will gain extensive industry knowledge, wide-ranging managerial skills and the ability to make effective strategic decisions. Areas of focus include developing and implementing marketing strategies, business planning, product development, international marketing, sourcing and preparing information for clients and managing work groups.

Entry Requirements

There are no entry requirements for this qualification.

SBTA’s Admissions Requirements

 
 
  • Must be minimum of 18 years of age
  • Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
  • English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
    • TOEFL iBT: 60-78
    • Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
    • PTE Academic: 52-58; or
    • An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Prospective Career Outcomes

Tour Wholesaler
Tour Operator
Inbound Tour Operator
Visitor Information Centre Operator

Course Content

The qualification requires the completion of 27 units of competency which includes 17 core and 10 electives.

Core units

  • BSBTWK501 Lead diversity and inclusion
  • BSBOPS601 Develop and implement business plans
  • BSBOPS504 Manage business risk
  • BSBWRT411 Write complex documents
  • SITTIND003 Source and use information on the tourism and travel industry
  • SITTPPD017 Develop tourism products
  • SITXCCS015 Enhance customer service experiences
  • SITXCCS016 Develop and manage quality customer service practices
  • SITXFIN008 Interpret financial information
  • SITXFIN009 Manage finances within a budget
  • SITXFIN010 Prepare and monitor budgets
  • SITXGLC002 Identify and manage legal risks and comply with law
  • SITXHRM009 Lead and manage people
  • SITXMGT004 Monitor work operations
  • SITXMGT005 Establish and conduct business relationships
  • SITXMPR014 Develop and implement marketing strategies
  • SITXWHS008 Establish and maintain a work health and safety system

Elective Units

  • SITTTVL002 Provide advice on international destinations
  • SITTTVL003 Provide advice on Australian destinations
  • SITXCCS010 Provide visitor information
  • SITTTVL004 Sell tourism products and services
  • SITTTVL011 Provide specialist advice on cruises
  • SITTTVL008 Source airfares and issue tickets for domestic flights
  • SITTTVL007 Use a computerised reservations or operations system
  • SITTTVL001 Access and interpret product information
  • SITTTVL005 Prepare customer quotations
  • SITTTVL006 Book tourism products and process documentation

Course duration

156 weeks which is made up of 120 contact weeks plus 36
weeks of holiday breaks

Pathway from the qualification

 
Students can progress to study tertiary education such as Bachelor of Tourism Management or Bachelor of Business after successfully completing this qualification.

Mode of study

International students (20 scheduled course contact hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)

 

Training Delivery

Sydney campus

Course location

Level 2 & Level 6 401 Sussex Street, Sydney NSW 2000

Study Mode

Full-time study of a minimum of 20 scheduled course contact hours per week

Third Parties (Education Agents)

SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.

All courses are subject to change without notice and courses are offered subject to availability.

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