Individual and
Ageing Support
Available in Sydney and Brisbane Campuses
CHC33021 CERTIFICATE III IN INDIVIDUAL SUPPORT
CRICOS Course Code 113906G
This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work
involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
SBTA Admission’s Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Additional Requirements
National Police Clearance; Working with Children check and relevant immunisation check is required prior to undertaking workplace training.
Pathways from this qualification
Students can choose to progress to study CHC43015 Certificate IV in Ageing Support after successfully completing this course.
Prospective Career Outcomes
Residential Care Worker
Care Worker
Community House Work
Personal Care Assistant
Personal Care Worker
Course Content
To obtain the full CHC33021 Certificate III in Individual Support qualification, students need to complete 15 units of competency successfully which is made up of 9 core units plus 6 elective units chosen from a range of electives available to our student cohort.
Core units
- CHCCCS031 Provide individualised support
- CHCCCS038 Facilitate the empowerment of people receiving support
- CHCCCS040 Support independence and wellbeing
- CHCCCS041 Recognise healthy body systems
- CHCCOM005 Communicate and work in health or community services
- CHCDIV001 Work with diverse people
- CHCLEG001 Work legally and ethically
- HLTINF006 Apply basic principles and practices of infection prevention and control
- HLTWHS002 Follow safe work practices for direct client care
Elective Units
- CHCAGE011 Provide support to people living with dementia
- CHCAGE013 Work effectively in aged care
- CHCPAL003 Deliver care services using a palliative approach
- CHCAGE007 Recognise and report risk of falls
- CHCCCS017 Provide loss and grief support
- CHCCCS033 Identify and report abuse
Course duration
78 weeks which is made up of 50 contact weeks and 10 weeks of work placement plus 18 weeks of holiday breaks
Work placement
Work placement is an opportunity for you to develop practical skills in an actual aged care facility under the supervision of a workplace supervisor. To achieve this qualification through SBTA, you are required to complete 200 hours of work placement within an approved aged care provider.
Mode of study
International students (20 scheduled course hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney , Brisbane and Gold Coast campuses
CHC43015 CERTIFICATE IV IN AGEING SUPPORT
CRICOS Course Code 108559H
This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community-based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery. Workers may be
required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.
SBTA Admission’s Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Additional Requirements
National Police Clearance; Working with Children check and relevant immunisation check is required prior to undertaking workplace training.
Pathways from this qualification
If you have successfully completed and are deemed competent in the CHC43015 Certificate IV in Ageing Support you can choose to study CHC52015 Diploma of Community Services course.
Prospective Career Outcomes
Aged Care Team Leader
Home Care Support Worker
Community Care Worker
Aged Care Worker
Home Care Planner
Direct Care Worker
Course Content
To obtain the full CHC43015 Certificate IV in Ageing Support (Ageing) qualification, students need to complete 18 units of competency successfully which is made up of 15 core units plus 3 elective units chosen from a range of electives available to our student cohort.
Core units
- CHCAGE001 Facilitate the empowerment of older people
- CHCAGE005 Provide support to people living with dementia
- CHCCCS011 Meet personal support needs
- CHCCCS023 Support independence and wellbeing
- CHCDIV001 Work with diverse people
- HLTAAP001 Recognise healthy body systems
- HLTWHS002 Follow safe work practices for direct client care
- CHCADV001 Facilitate the interests and rights of clients
- CHCAGE003 Coordinate services for older people
- CHCAGE004 Implement interventions with older people at risk
- CHCCCS006 Facilitate individual service planning and delivery
- CHCCCS025 Support relationships with carers and families
- CHCPAL001 Deliver care services using a palliative approach
- CHCLEG003 Manage legal and ethical compliance
- CHCPRP001 Develop and maintain networks and collaborative partnerships
Elective Units
- CHCCCS017 Provide loss and grief support
- CHCDIS008 Facilitate community participation and social inclusion
- CHCLEG001 Work legally and ethically
Work placement
Work placement is an opportunity for you to develop practical skills in an actual aged care facility under the supervision of a workplace supervisor. To achieve this qualification through SBTA, you are required to complete 150 hours of work placement within an approved aged care provider.
Course duration
52 weeks which is made up of 35 scheduled weeks plus 5 weeks of work placement plus 12 weeks of holiday breaks.
Mode of study
International students (20 scheduled course hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney , Brisbane and Gold Coast campuses
CHC52025 DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT)
CRICOS Course Code 120019B
This qualification reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
SBTA Admission’s Requirements
- Must be minimum of 18 years of age
- Have satisfactorily completed Australian Year 11 or overseas equivalent school qualifications
- English Language Requirement: International students must demonstrate at least an upper-intermediate level of English proficiency, such as an IELTS score of 6.0 or an equivalent score from other recognised tests. Equivalent scores include:
- TOEFL iBT: 60-78
- Cambridge English Exams (B2 First FCE / C1 Advanced CAE): 169 or above on the Cambridge scale
- PTE Academic: 52-58; or
- An English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
Additional Requirements
National Police Clearance; Working with Children check and relevant immunisation check is required prior to undertaking workplace training.
Pathways from this qualification
Students may continue studying other specialised Diplomas or Advanced Diplomas in the community services sector after successfully completing this course.
Prospective Career Outcomes
Prospective career outcomes may include but not limited to:
- Case Manager / Case Worker
- Community Services Worker
- Welfare Worker
- Family Support Worker
- Community Program Coordinator
- Client Service Coordinator
- Team Leader or Case Management Supervisor
Course Content
To obtain the full CHC52025 Diploma of Community Services (Case Management) qualification, students need to complete a total of 20 units of competency successfully which is made up of 12 core units plus 8 elective units chosen from a range of electives for our student cohort.
Core units
- CHCCCS004 Assess co-existing needs
- CHCCCS007 Develop and implement service programs
- CHCCCS019 Recognise and respond to crisis situations
- CHCCSM017 Facilitate and review case management
- CHCDEV005 Analyse impacts of sociological factors on people in community work and services
- CHCDFV001 Recognise and respond appropriately to domestic and family violence
- CHCDIV001 Work with diverse people
- CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG003 Manage legal and ethical compliance
- CHCMGT005 Facilitate workplace debriefing and support processes
- CHCPRP003 Reflect on and improve own professional practice
- HLTWHS003 Maintain work health and safety
Elective Units
- CHCCSM009 Facilitate goal-directed planning
- CHCCSM010 Implement case management practice
- CHCCSM012 Coordinate complex case requirements
- CHCCSM014 Provide case management supervision
- BSBPEF401 Manage personal health and wellbeing
- CHCCOM003 Develop workplace communication strategies
- CHCDIS017 Facilitate community participation and social inclusion
- CHCCCS038 Facilitate the empowerment of people receiving support
Work placement
As part of the CHC5205 Diploma of Community Services, students are required to complete a minimum of 100 hours of work placement in a community services organisation. This practical component is essential for applying the knowledge and skills learned throughout the course in real workplace settings.
These hours allow students to gain hands-on experience working with clients, participating in case management activities, and developing professional communication, documentation, and service delivery skills.
Course duration
The total course duration is 104 weeks which is made up of 75 contact weeks plus 5 weeks work placement plus 24 weeks of holiday breaks Work placement
Mode of study
International students (20 scheduled course hours per week)
Domestic students (Full-time, part-time, on campus, online, blended or employment-based)
Training Delivery
Sydney , Brisbane and Gold Coast campuses
Study Mode
Full-time study of a minimum of 20 scheduled course contact hours per week
Third Parties (Education Agents)
SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by
SBTA.