Hospitality

SIT30616 Certificate III in Hospitality

(CRICOS Course Code 090937E)

Certificate III in Hospitality is a nationally recognised qualification. This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage

Entry Requirements

International students wishing to study this qualification at SBTA
must demonstrate the following requirements:
• Must be minimum of 18 years of age;
• Have satisfactorily completed Australian Year 12 or overseas
equivalent school qualifications;
• Minimum score of upper intermediate level of English such as:
IELTS 5.5, or equivalent or an English proficiency of upper
intermediate level or above from any NEAS accredited ELICOS
provider.

Course Content

The qualification requires the completion of 15 units of competency which includes 7 core and 8 electives.

Core units

  • SITHIND004 Work effectively in hospitality service
  • SITHIND002 Source and use information on the hospitality industry
  • SITXCOM002 Show social and cultural sensitivity
  • SITXCCS006 Provide service to customers
  • SITXWHS001 Participate in safe work practices
  • SITXHRM001 Coach others in job skills
  • BSBTWK201 Work effectively with others

Elective Units

  • SITXFSA001 Use hygienic practices for food safety
  • SITXCCS004 Provide lost and found services
  • SITHFAB016 Provide advice on food
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHIND001 Use hygienic practices for hospitality service
  • SITXCOM005 Manage conflict
  • SITXCCS007 Enhance customer service experiences
  • BSBTEC301 Design and produce business documents

Course duration

52 weeks which is made up of 35 contact weeks, 5 weeks of work placement plus 12 weeks of holiday breaks

Work Placement

Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels.  Work placement ensures that you have the job ready skills to achieve competency in this course.

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SIT50416 Diploma of Hospitality Management

(CRICOS Course Code 090982M)

Diploma of Hospitality Management is a nationally recognised qualification. The qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Entry Requirements

International students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Work Placement

Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels.  Work placement ensures that you have the job ready skills to achieve competency in this course.

Course Content

The qualification requires the completion of 28 units of competency which includes 13 core and 15 electives.

Core units

  • BSBTWK501 Lead diversity and inclusion
  • BSBOPS502 Manage business operational plans
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCOM005 Manage conflict
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM002 Roster staff
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITXHRM004 Recruit, select and induct staff
  • SITXHRM006 Monitor staff performance
  • BSBTEC301 Design and produce business documents
  • SITXWHS001  Participate in safe work practices
  • BSBTWK201 Work effectively with others
  • SITXCOM002 Show social and cultural sensitivity
  • SITHIND004 Work effectively in hospitality service
  • SITHIND002 Source and use information on the hospitality industry
  • SITXHRM001 Coach others in job skills 
  • SITHIND001 Use hygienic practices for hospitality service
  • SITXFSA001 Use hygienic practices for food safety 
  • SITHFAB016 Provide advice on food
  • SITXCCS006 Provide service to customers
  • SITHFAB005 Prepare and serve espresso coffee
  • SITXCCS004 Provide lost and found services

CT is if you have studied and completed a Unit of Competency at another Registered Training Organisation. At SBTA we will ensure that you will not be required to repeat a unit of competency which you have already completed elsewhere. This may lead to your course being shortened.

Course duration

104 weeks which is made up of 75 contact weeks, 5 weeks of work placement plus 24 weeks of holiday breaks

Interested in our courses?

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SIT60316 Advanced Diploma of Hospitality Management

(CRICOS Course Code 091140A)

This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. They operate with significant autonomy and are responsible for making strategic business management decisions. This qualification provides a pathway to work in any hospitality industry sector and for a diversity of employers including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, cookery, food and beverage.

Entry Requirements

International students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Work Placement

Students who are completing this course MUST undertake work placement of minimum of thirty-six (36) complete service periods (shifts) in a hospitality establishment such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels.  Work placement ensures that you have the job ready skills to achieve competency in this course.

Course Content

The qualification requires the completion of 33 units of competency which includes 16 core and 17 electives.

Core units

  • SITXMGT002 Establish and conduct business relationships
  • SITXHRM003 Lead and manage people
  • BSBTWK501 Lead diversity and inclusion
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXHRM004 Recruit, select and induct staff
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXHRM006 Monitor staff performance
  • BSBOPS502 Manage business operational plans
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • BSBFIN601 Manage organisational finances
  • BSBOPS601 Develop and implement business plans
  • SITXMPR007 Develop and implement marketing strategies
  • SITXWHS004 Establish and maintain a work health and safety system
  • SITXFIN005 Manage physical assets
  • SITXMGT001 Monitor work operations

Elective Units

  • BSBTWK201 Work effectively with others
  • SITXCCS007 Enhance the customer service experiences
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXHRM001 Coach others on the job skills
  • SITXWHS001 Participate in safe work practices
  • SITHIND001 Use hygienic practices for hospitality service
  • SITXFSA001 Use hygienic practices for food safety
  • SITXFAB005 Prepare and serve espresso coffee
  • SITXCOM005 Manage conflict
  • SITXCCS004 Provide lost and found services
  • SITHFAB016 Provide advice on food
  • SITHIND002 Source and use information on the hospitality industry
  • SITHIND004 Work effectively in hospitality service
  • SITXHRM002 Roster staff
  • BSBTEC301 Design and produce business documents
  • BSBOPS504 Manage business risk

Course duration

156 weeks which is made up of 115 contact weeks, 5 weeks of work placement plus 36 weeks of holiday breaks

Course location

Level 2 & Level 6 401 Sussex Street, Sydney NSW 2000

Study Mode

Minimum of 20 hours per week

Third Parties (Education Agents)

SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.

All courses are subject to change without notice and courses are offered subject to availability.

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