SIT30107 Certificate III in Tourism
Course Description
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills.
Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Duration
36 academic weeks
Target Audience
Students with a first language other than English looking to enter junior roles in the tourism industry, or progressing to a higher AQF qualification in the tourism area.
Entry Requirements
There are no prerequisites for entry to this qualification.
Students are required to have at least an intermediate level of English, evidenced by a certificate from an ELICOS provider, an IELTS test score of at least 5.0, or successful completion of the SBTA English Language Entry Test.
Employability Skills
Communication
Communicating with colleagues, other tourism suppliers and agents to plan and deliver the customer's tourism experience; understanding verbal and written information on tourism products to be delivered; determining and interpreting customer requirements; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers, suppliers and agents in a culturally appropriate manner to ensure a positive tourism experience.
Teamwork
Working as a team member, giving and receiving instructions and understanding own lead role in servicing the needs of the tourism customer; supporting other team members in their role in providing quality tourism service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers.
Problem solving
Anticipating problems that may arise with tourism product delivery; mitigating problems by operational planning of all tourism product delivery details; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers or agents in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems associated with delivering the tourism product.
Initiative and enterprise
Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service delivery.
Planning and organising
Collecting, analysing and organising customer, product and supplier or agent information to allow for efficient planning and delivery of tourism products and services; setting timelines and organising own work flow to coordinate the delivery of tourism experiences; using appropriate predetermined policies and procedures to guide the planning and delivery of tourism products.
Self management
Understanding and complying with the legal responsibilities that apply to own role in servicing the tourism customer; knowing own job role and responsibilities in planning and delivering the tourism product; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively planning and delivering tourism activities.
Learning
Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism activities and information for customers.
Technology
Understanding the operating capability of, selecting and using technologies that assist in planning and delivering tourism products such as computer systems and software, microphones, vehicles, navigation equipment, and recreational and entertainment equipment; correctly using equipment to ensure personal safety in the workplace.
Delivery modes
Full-time, on-campus. Additional support material available on the SBTA E-Learning Portal.
Pathways
At the successful completion of this course students may elect to continue further studies at AQF levels 4, 5 or 6. This course is often packaged with the SIT50107 Diploma of Tourism.
Units of Competency
The candidate must complete 5 core units and 10 electives.
|
Unit Code
|
Unit Name
|
Type
|
Weeks
|
|
SITXCOM001A
|
Work with colleagues and customers
|
Core
|
2
|
|
SITXCOM002A
|
Work in a socially diverse environment
|
Core
|
1
|
|
SITTTSL003A
|
Source and provide international destination information and advice
|
Elective
|
2
|
|
SITTTSL004A
|
Source and provide Australian destination information and advice
|
Elective
|
2
|
|
SITTIND001B
|
Develop and update tourism industry knowledge
|
Core
|
5
|
|
SITTTSL002A
|
Access and interpret product information
|
Elective
|
4
|
|
SIRXSLS001A
|
Sell products and services
|
Elective
|
4
|
|
SITXCOM004A
|
Communicate on the telephone
|
Elective
|
1
|
|
SITXOHS001B
|
Follow health, safety and security procedures
|
Core
|
2
|
|
SITXCCS001B
|
Provide visitor information
|
Core
|
2
|
|
SITTTSL013B
|
Construct normal international airfares
|
Elective
|
2
|
|
SITTTSL014B
|
Construct promotional international airfares
|
Elective
|
1
|
|
SITTTSL012B
|
Construct domestic airfares
|
Elective
|
1
|
|
SITTTSL010B
|
Control reservations or operations using a computerised system
|
Elective
|
5
|
|
SITXHRM001A
|
Coach others in job skills
|
Elective
|
2
|
Next page: SIT50107 Diploma of Tourism
Previous page: Tourism