Terms and conditions
Cancellation Prior to Your Scheduled Course or Package Commencement Date
§ When The Academy receives written notification of cancellation 28 days or more before your scheduled course or package commencement date, a refund equivalent to 75% of the tuition fees will be made.
§ When The Academy receives written notification of cancellation less than 28 days before your scheduled course or package commencement date, a refund equivalent to 50% of the tuition fees will be made.
§ If your Australian visa application is refused, The Academy will refund all tuition fees, less a $200 Administration Fee, after receiving evidence from the relevant Australian authority that your visa application was refused. Any tuition received whilst awaiting visa approval must be paid for on a proportionate basis.
Withdrawal on or After Your Scheduled Course or Package Commencement Date
§ No refund of tuition fees will be made after your scheduled course or package commencement date.
§ In case of withdrawal from a commenced course or package, you must give The Academy four weeks’ written notice prior to your next instalment due date or pay four weeks in lieu of notice. The total number of academic weeks delivered to you will form part of the withdrawal fee calculation.
§ You must complete a minimum of six months of your primary course (being the highest qualification level in a package of courses) before you will be able to change to another provider.
Cancellation Due to Unmet Entry Requirements
§ It is essential that applicants understand and are capable of meeting all course entry requirements as specified in the conditions of offer in this document. No refunds will be made in cases where entry requirements are not met.
Homestay and Airport Pick-up Fees
§ The Homestay Placement Fee is non-refundable.
§ If you cancel your homestay or wish to leave your homestay early, you must give The Academy two weeks’ notice or pay two weeks rent in lieu of notice.
§ If your arrival details change within 24 hours of arrival, an additional Airport Pick-up Fee will be payable.
§ If your application for an Australian visa is refused, The Academy will refund all homestay and airport pick-up fees after receiving evidence from the relevant Australian authority that your visa application was refused.
Miscellaneous
§ The Enrolment Fee is non-refundable.
§ Overseas Student Health Cover is non-refundable once your course or package has commenced.
§ Course materials fees including text books and first aid courses are non-refundable once your course or package has commenced.
§ Requests for refunds must be made in writing to the Registrar by mail, courier or personal delivery as soon as practicable and should include any relevant documentary evidence. Refunds will be processed within 28 days after receiving your written request and made to the payment source, i.e. directly to you or your nominated agent.
§ In the unlikely event that The Academy is unable to deliver your course, you will be offered a full refund of course fees paid to date. Refunds shall be processed within two weeks from the notice of default. If The Academy is unable to provide a refund or place you in an alternative course, the Tuition Assurance Scheme (TAS), provided by ACPET, will place you in a suitable alternative course at no extra cost. Finally, if the TAS administrator cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
Student Conduct
Students are expected to adhere to The Academy’s policies and rules at all times. The Academy reserves the right to suspend or expel students for serious breaches of The Academy’s policies or rules. No refunds will be made in such cases.
Academic Performance/Eligibility for Award Qualifications – Vocational Students
Qualifications are awarded to students who can demonstrate competency in all units of their course of study, where full fees for the qualification have been paid. The Academy is required to report Student Visa holders with unsatisfactory academic performance to DIAC. Your performance is deemed unsatisfactory where you have failed 50% or more of units in a semester across two consecutive semesters.
Attendance Requirements – English Language Students
Students are required to maintain a minimum of 80% attendance in their course of study. The Academy is required to report Student Visa holders with unsatisfactory attendance to DIAC.
Change of Course or Shift
Course and shift change requests incur an administrative fee and are subject to availability. Although The Academy will endeavour to satisfy a student’s choice of shift wherever possible, the ultimate choice of shift, the timing of a shift change and the availability of shifts remains at the sole discretion of The Academy, and your shift may be subject to change. Please note that current course semester fees will be applied to revised enrolments.
Leave
Regular holidays are scheduled for vocational students throughout the year. Requests for leave outside the set holidays will be approved under compassionate and compelling circumstances only. Students will need to extend their course at additional expense to cover all classes missed. Fees continue to be payable while on leave. English language students are entitled to one week’s leave for every ten weeks studied, up to a maximum of four weeks. Leave requests must be received in writing at least one full working day prior to the first day of leave requested.
Overdue Fees
Should fees be overdue more than seven days you will incur a late payment penalty and will not be permitted to attend classes or appear for assessments, nor shall The Academy grant any administrative requests. The Academy reserves the right to cancel your enrolment, notify DIAC and take legal action where fees remain overdue, and pass your personal information and debt details on to a credit reporting or debt collection agency. All recovery costs will be charged to you in addition to the outstanding fees.
Recognition of Prior Learning
Applications for recognition of prior learning will only be accepted prior to course commencement. Please refer to The Academy’s Recognition of Prior Learning Policy/Application Form. Where RPL results in a shorter course duration your visa may be affected and you will need to seek advice from DIAC. There is no discount of tuition fees for reduced course length due to RPL.
Variations to Products and Services
The Academy reserves the right to alter its fees and class schedules, amend its policies, prerequisite conditions for admission to The Academy and any other matter or detail pertaining to the provision of the course at any time. As The Academy operates within a national training system, The Academy also reserves the right to change, alter or amend curricula, syllabi, course structure and length as required.
Disputes and Grievances
The Academy has a process for resolving disputes. The Academy’s Grievance Policy is detailed in the Student Handbook which will be provided to you as part of the Orientation Program. This agreement and the availability of complaints and appeals processes does not remove your right to take action under Australia’s consumer protection laws.
Disclaimer
The Academy accepts no responsibility whatsoever for any loss of, or damage to, property or the financial status of a student.
Waiver
A waiver of any term or condition herein shall not be effective unless in writing and signed by an authorised officer of The Academy.
We look forward to welcoming you to The Sydney Business and Travel Academy/The Sydney English Language Academy.
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