Telephone: +61 2 9048 6900
info@sbta.com.au
 
  • E-Mail: info@sbta.com.au
  • Telephone: +61 2 9048 6900

Frequently Asked Questions

Study at SBTA & SELA

We will be updating you on the latest developments regarding the Coronavirus COVID-19 Crisis in line with the NSW Australian Government’s advice.  You can still contact The Academy on 02 9048 6900 or email info@sbta.com.au any time if you have any questions.

Following is a helpful link which you might find useful on Resource Information – International Students in the Context of COVID-19

DELIVERY MODE AND RETURN TO CAMPUS?

  • Due to the safety of our teachers and students, The Academy will continue to deliver distancing learning (online learning). The campus however remains open for students to access it from 9.00 am to 5.00 pm Monday to Friday. Students can also use the computers and internet on level 2 if they do not have access to a computer.
  • Return to campus will occur gradually as follows:
    • Students studying English at SELA will be returning from the 6th of July 2020.  Students who do not wish to use public transfer and choose to continue studying from home can still access their lessons via their online learning platform.
    • All vocational students will continue to study via online delivery mode until such time as it is safe for all students to return to campus.
    • Students enrolled in the commercial cookery course will attend face-to-face sessions for all their practical classes at 81A Foveaux Street, Surry Hills. All theory classes will continue to be delivered online.
  • We will continue to monitor the situation and update all students on any further changes to our delivery mode.

CAMPUS SAFETY AND HYGIENE

The Academy is practising good hygiene and has a COVID-19 Safety Plan in place as The Academy is committed to keeping our staff, students and visitors safe.

  • All staff, students and visitors must register at the reception before accessing the campus. Registering means they must leave their names and contact details at the reception before undertaking any activities or work. Cleaners must also register at the receptions.
  • All stakeholders must practice physical distancing whilst on campus and follow all the signs located throughout the campus.
  • The campus is cleaned regularly with cleaning resuming twice a day once students return to campus full-time
  • Hand sanitisers are located at several locations which must be used
  • If unwell or experiencing any signs of COVID-19, you must not come to campus but get tested immediately and self-isolate until you get the results.

WHAT IS PHYSICAL DISTANCING?

Physical distancing means that there is a 4 square metres of space per person and maintaining a physical distance of at least 1.5 metres from others where possible, you will reduce the likelihood of exposure to micro-droplets of others. When on campus, you must practice physical distancing at all times.

WHY IS PHYSICAL DISTANCING NECESSARY?

Physical distancing is necessary because the most likely way of catching the virus is by breathing in micro-droplets from another person sneezing, coughing, or exhaling.

WHAT ARE THE RULES ABOUT PUBLIC GATHERINGS

Please visit the following website on what you can and can’t do in New South Wales

https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules

WHAT ARE THE COMMON SIGNS OF CORONAVIRUS COVID-19?

COVID-19 affects different people in different ways.  Most people who are infected might develop mild to moderate illness and recover without being hospitalised.  Most common symptoms include:

  • Fever
  • Cough
  • Sore/Scratchy throat and
  • Shortness of breath

Get tested if you have coronavirus symptoms and help us identify as many cases in the community as quickly as possible.

WHERE TO GET TESTED?

Visit one of the public COVID-19 clinics to see if you should get tested.

If a clinic in the list below has no contact details, call your doctor

National Coronavirus Helpline

Ring  1800 020 080 to speak to the National Coronavirus Helpline for information on coronavirus or help with the COVIDSafe app.

I AM WORRIED. HOW CAN I PROTECT MYSELF?

  • Maintain physical distancing
  • Wash your hands with soap for 20 seconds
  • Use hand-sanitisers
  • Cover your mouth when sneezing with your elbow
  • Don’t shake hands
  • Dispose of any used tissues
  • Practice social distancing – 1.5 meters from others

COVIDSafe app

We encourage everyone to download the COVIDSafe app which speeds up contacting people exposed t o coronavirus (COVID-19) which will help the Australian Government to support and protect you, your friends and family.

CAN I DEFER OR CANCEL MY STUDIES DUE TO CORONAVIRUS COVID-19 PANDEMIC?

Please contact The Academy by sending an email to info@sbta.com.au or studentservices@sbta.com.au if you wish to defer or cancel your course.  The Academy will evaluate each situation on a case by case basis.

Please note that deferring or suspending your course might affect your student visa.

WILL MY ATTENDANCE BE AFFECTED IF I STUDY ONLINE?

No, your attendance will not be affected if you study online.  Your trainers will continue to take your attendance when you log in to your online sessions.

COURSE PROGRESS

As an international student, you must continue to maintain course progress as per your Student Visa Conditions. Please refer to our http://www.sbta.com.au/wp-content/uploads/2020/06/Course-progress-policyV6-_3-Jun_2020.pdf policy and procedures.

WHAT HAPPENS IF I CANNOT COMMENCE MY COURSE DUE TO TRAVEL RESTRICTIONS?

We will simply defer your course until you can arrive.   The deposit you pay will be moved to when you arrive and commence your course.

However, if you have been issued with a student visa already, then you can commence your studies online in your own home country.

WHAT HAPPENS IF I DEFER MY COURSE? DO I NEED A NEW COE AND WILL I BE CHARGED ANOTHER TUITION FEE?

Yes, we will issue a new COE when you are ready to commence your course again.

No, we will not charge to issue for a new COE due to the Coronavirus COVID-19 pandemic.

 

COUNSELLOR

We understand this is a difficult time for everyone.  If you need a student counsellor to talk to you, please contact studentservices@sbta.com.au or info@sbta.com.au.  We will organise our student counsellor to then get in touch with you.

OTHER SUPPORT SERVICES

The Beyond Blue Support Service offers short term counselling and referrals by phone and WeChat on 1300 22 4636.

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Contact Lifeline on 13 11 14.  If life is in danger, call 000.

FURTHER INFORMATON ON CORONAVIRUS COVID-19

A new online portal provides information on COVID-19 in 63 languages launched by SBS https://www.sbs.com.au/language/coronavirus

You can also access the following website for more information on COVID-19

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/coronavirus-covid-19-current-situation-and-case-numbers