Telephone: +61 2 9048 6900
sales@sbta.com.au
 
  • E-Mail: sales@sbta.com.au
  • Telephone: +61 2 9048 6900

TERMS AND CONDITIONS

STUDY IN SBTA & SELA

Terms and Conditions

Cancellation Prior to Your Scheduled Course or Package Commencement Date

  • When The Academy receives written notification of cancellation 28 days or more before your originally accepted course or package commencement date, a refund equivalent to 75% of the tuition fees will be made. Please note that offers for deferred commencement dates do not extend the period where a refund of 75% can be claimed.
  • When The Academy receives written notification of cancellation less than 28 days before your originally accepted course or package commencement date, a refund equivalent to 50% of the tuition fees will be made. Please note that offers for deferred commencement dates do not extend the period where a refund of 50% can be claimed.
  • If your Australian visa application is refused, The Academy will refund all tuition fees less the lesser of 5% of the total amount of pre-paid tuition fees or the sum of $500 after receiving evidence from the relevant Australian authority that your visa application was refused. Any tuition received whilst awaiting visa approval must be paid for on a proportionate basis.

 

Withdrawal on or After Your Scheduled Course or Package Commencement Date

  • No refund of tuition fees will be made after your scheduled course or package commencement date.
  • In case of withdrawal from a commenced course or package, you must give The Academy four weeks’ written notice prior to your next instalment due date or pay four weeks in lieu of notice. The total number of academic weeks delivered to you will form part of the withdrawal fee calculation.
  • Any amounts that fall due prior to your withdrawal being submitted must be paid in full at the time your withdrawal is processed. For example, if a tuition payment or late fee is due this must be paid in full at the time you submit your withdrawal.
  • Apart from refusal of your initial visa prior to course commencement, no refunds or credits will be provided for situations where your visa or eCoE status prevents you from studying. This includes time missed where you have been reported for breaching a visa condition, irrespective of whether your visa is subsequently not cancelled.
  • You must complete a minimum of six months of your primary course (being the highest qualification level in a package of courses) before you will be able to change to another provider.

 

Cancellation Due to Unmet Entry Requirements

It is essential that applicants understand and are capable of meeting all course entry requirements as specified in the conditions of offer in this document. Where a release letter is unable to be provided all tuition fees will be refunded less the Enrolment Fee. Our standard refund policy applies in all other circumstances where entry requirements are not met.

 

Homestay and Airport Pick-up Fees

  • The Homestay Placement Fee is non-refundable.
  • If you cancel your homestay or wish to leave your homestay early, you must give The Academy two weeks’ notice or pay two weeks rent in lieu of notice.
  • If you cancel your airport pick-up with less than 24 hour’s notice, there will be no refund payable. If your flight details change, you must notify The Academy at least four hours before the original arrival time or pay an additional airport pick-up fee.
  • If your application for an Australian visa is refused, The Academy will refund all homestay rent and airport pick-up fees after receiving evidence from the relevant Australian authority that your visa application was refused.

 

Miscellaneous 

  • The Enrolment Fee is non-refundable.
  • Overseas Student Health Cover is non-refundable once your course or package has commenced.
  • Materials fees are non-refundable once your course or package has commenced.
  • Requests for refunds must be made in writing to the Registrar by mail, courier or personal delivery as soon as practicable and should include any relevant documentary evidence. Refunds will be processed within 28 days after receiving your written request and made to the payment source, i.e. directly to you or your nominated agent.
  • In the unlikely event that The Academy is unable to deliver your course, you will be offered a refund of the unexpended pre-paid tuition fees which you have paid to date in accordance with the Education Services for Overseas Students Legislation Amendment (Tuition Protection Service and Other Measures) Act 2012.

 

Student Conduct

Students are expected to adhere to The Academy’s policies and procedures at all times. The Academy reserves the right to suspend or expel students for serious breaches of The Academy’s policies and procedures. No refunds will be made in such cases.

 

Academic Performance/Eligibility for Award Qualifications – Vocational Students

Qualifications are awarded to students who can demonstrate competency in all units of their course of study, where full fees for the qualification have been paid. As per the National Code of Practice 2007, the Academy is required to report Student Visa holders with unsatisfactory academic performance to the Department of Immigration and Border Protection (DIBP). Your performance is deemed unsatisfactory where you have failed 50% or more of units in a term across two consecutive terms.

 

Attendance Requirements

  • ELICOS students are required to maintain a minimum of 80% of their scheduled contact hours in a study period. Course contact hours are 20 hours each week. The Academy is required to report Student Visa holders with unsatisfactory attendance to DIBP.
  • SBTA has adopted the Department of Education – DIBP Course Progress Policy and Procedures for VET courses and will not report on attendance but on course progress.

 

Change of Course or Shift

Course and shift change requests incur an administrative fee and are subject to availability. Although The Academy will endeavour to satisfy a student’s choice of shift wherever possible, the ultimate choice of shift, the timing of a shift change and the availability of shifts remains at the sole discretion of The Academy, and your shift may be subject to change. Please note that current course semester fees will be applied to revised enrolments.

 

Leave

Regular holidays are scheduled for vocational students throughout the year. Requests for leave outside the set holidays will be approved under compassionate and compelling circumstances only. Students will need to extend their course at additional expense to cover all classes missed. Fees continue to be payable while on leave. English language students are entitled to one week’s leave for every ten weeks studied, up to a maximum of four weeks. Leave requests must be received in writing at least one full working day prior to the first day of leave requested.

 

Overdue Fees 

Should fees be overdue more than seven days you will incur a late payment penalty and will not be permitted to attend classes or appear for assessments, nor shall The Academy grant any administrative requests. The Academy reserves the right to cancel your enrolment, notify DIBP and take legal action where fees remain overdue, and pass your personal information and debt details on to a credit reporting and/or debt collection agency. All recovery costs will be charged to you in addition to the outstanding fees.

 

Recognition of Prior Learning (RPL) / Credit Transfer (CT)

Applications for RPL / CT will only be accepted prior to course commencement and will incur a fee. Please refer to The Academy’s RPL / CT Policy and Procedures. Where RPL/CT results in a shorter course duration your visa may be affected and you will need to seek advice from DIBP. Your tuition fees will reflect the reduced course duration of the course due to RPL/CT.

 

Variations to Products and Services     

The Academy reserves the right to alter its fees and class schedules, amend its policies, prerequisite conditions for admission to The Academy and any other matter or detail pertaining to the provision of the course at any time. As The Academy operates within a national training system, The Academy also reserves the right to change, alter or amend curricula, syllabi, course structure and length as required.

 

Complaints and Appeals

The Academy has a process for resolving complaints and appeals. The Academy’s Complaints and Appeals Policy is detailed in the Student Handbook which will be provided to you as part of the Orientation Program. This agreement and the availability of complaints and appeals processes does not remove your right to take action under Australia’s consumer protection laws.

 

Unique Student Identifier (USI)

As part of the Australian Government initiative, from 1st of January 2015 if you are studying a nationally recognised qualification in Australia, you are required to obtain a USI number.

 

What is the USI number?

As part of the Australian Government initiative, from 1st of January 2015 if you are studying a nationally recognised qualification in Australia, you are required to obtain a USI number.

 

What are the benefits?

  • Ability to access all your Vocational Educational and Training (VET) records
  • Easy access to information for enrolling into a VET course
  • Ability to apply for recognition of prior learning
  • Show employers your training history when going for an interview

 

What you need to do?

  • Create your USI number by accessing www.usi.gov.au website
  • Email your USI number to usi@sbta.com.au nominating your student number and the USI number in the subject line
  • By emailing us your USI number you give us consent to verify your USI number.

 

Disclaimer

  • The Academy accepts no responsibility whatsoever for any loss of, or damage to, property or the financial status of a student. The Academy reserves the right to delete or modify information on this website and make technical changes to the website without prior notice.

 

Waiver                 

  • A waiver of any terms or conditions herein shall not be effective unless in writing and signed by an authorised officer of The Academy.