BSB20107 Certificate II in Business
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Duration
18 academic weeks
Target Audience
Students with a first language other than English looking for entry level office roles, or progressing to a higher AQF qualification.
Entry Requirements
There are no prerequisites for entry to this qualification.
Students are required to have at least an intermediate level of English, evidenced by a certificate from an ELICOS provider, an IELTS test score of at least 5.0, or successful completion of the SBTA English Language Entry Test.
Employability Skills
Communication
- communicating verbally with clients and colleagues
- drafting routine correspondence that meets the organisational standards of style, format and accuracy
Teamwork
- working in a team environment to promote team commitment and cooperation
Problem solving
- choosing appropriate methods for communication and transferring information
- dealing with client enquiries and complaints
Initiative and enterprise
- raising occupational health and safety issues with designated personnel
Planning and organising
- planning and organising own work schedule for the day
- planning the layout of simple documents using appropriate software
Self management
- dealing sensitively with client needs and cultural, family and individual differences
- obtaining feedback on work performance and identifying
- opportunities for improvement
Learning
- encouraging, acknowledging and acting on constructive feedback from team members
- using manuals, training booklets and online help to overcome difficulties
Technology
- selecting, maintaining and using business technology appropriate to the task
Delivery modes
Full-time, on-campus. Additional support material available on the SBTA E-Learning Portal.
Pathways
At the successful completion of this course students may elect to continue further studies at higher AQF levels. This course may be part of a package of business qualifications.
Units of Competency
The candidate must complete 1 core units and 11 electives.
|
Unit Code |
Unit Name |
Type |
Weeks |
|
BSBIND201A |
Work effectively in a business environment |
Elective |
2 |
|
BSBCMM201A |
Communicate in the workplace |
Elective |
2 |
|
BSBWOR202A |
Organise and complete daily work activities |
Elective |
1 |
|
BSBWOR203A |
Work effectively with others |
Elective |
1 |
|
BSBINM201A |
Process and maintain workplace information |
Elective |
1 |
|
BSBOHS201A |
Participate in OHS processes |
Core |
2 |
|
BSBINN201A |
Contribute to workplace innovation |
Elective |
2 |
|
BSBSUS201A |
Participate in environmentally sustainable work practices |
Elective |
1 |
|
BSBINM202A |
Handle mail |
Elective |
1 |
|
BSBWOR204A |
Use business technology |
Elective |
1 |
|
BSBITU202A |
Create and use spreadsheets |
Elective |
3 |
|
BSBCUS201A |
Deliver a service to customers |
Elective |
1 |
|
|
|
|
|
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