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BSB20107 Certificate II in Business


Course Description
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
 
Duration
18 academic weeks
 
Target Audience
Students with a first language other than English looking for entry level office roles, or progressing to a higher AQF qualification.
 
Entry Requirements
There are no prerequisites for entry to this qualification.
Students are required to have at least an intermediate level of English, evidenced by a certificate from an ELICOS provider, an IELTS test score of at least 5.0, or successful completion of the SBTA English Language Entry Test.
 
Employability Skills
Communication
. communicating verbally with clients and colleagues
. drafting routine correspondence that meets the organisational standards of style, format and accuracy
 
Teamwork
. working in a team environment to promote team commitment and cooperation
 
Problem solving
. choosing appropriate methods for communication and transferring information
. dealing with client enquiries and complaints
 
Initiative and enterprise
. raising occupational health and safety issues with designated personnel
 
Planning and organising
. planning and organising own work schedule for the day
. planning the layout of simple documents using appropriate software
 
Self management
. dealing sensitively with client needs and cultural, family and individual differences
. obtaining feedback on work performance and identifying
opportunities for improvement
 
Learning
. encouraging, acknowledging and acting on constructive feedback from team members
. using manuals, training booklets and online help to overcome difficulties
 
Technology
. selecting, maintaining and using business technology appropriate to the task
 
Delivery modes
Full-time, on-campus. Additional support material available on the SBTA E-Learning Portal.
 
Pathways
At the successful completion of this course students may elect to continue further studies at higher AQF levels. This course may be part of a package of business qualifications.
 
Units of Competency
The candidate must complete 1 core units and 11 electives.
 

Unit Code
Unit Name
Type
Weeks
BSBIND201A
Work effectively in a business environment
Elective
2
BSBCMM201A
Communicate in the workplace
Elective
2
BSBWOR202A
Organise and complete daily work activities
Elective
1
BSBWOR203B
Work effectively with others
Elective
1
BSBINM201A
Process and maintain workplace information
Elective
1
BSBOHS201A
Participate in OHS processes
Core
2
BSBINN201A
Contribute to workplace innovation
Elective
2
BSBSUS201A
Participate in environmentally sustainable work practices
Elective
1
BSBINM202A
Handle mail
Elective
1
BSBWOR204A
Use business technology
Elective
1
BSBCUS201B
Deliver a service to customers
Elective
1
FNSACC301A
Process financial transactions and extract interim reports
Elective
3

 

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