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BSB20107 Certificate II in Business

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

 

Duration

18 academic weeks

 

Target Audience

Students with a first language other than English looking for entry level office roles, or progressing to a higher AQF qualification.

 

Entry Requirements

There are no prerequisites for entry to this qualification.

Students are required to have at least an intermediate level of English, evidenced by a certificate from an ELICOS provider, an IELTS test score of at least 5.0, or successful completion of the SBTA English Language Entry Test.

 

Employability Skills

Communication

  • communicating verbally with clients and colleagues
  • drafting routine correspondence that meets the organisational standards of style, format and accuracy

 

Teamwork

  • working in a team environment to promote team commitment and cooperation

 

Problem solving

  • choosing appropriate methods for communication and transferring information
  • dealing with client enquiries and complaints

 

Initiative and enterprise

  • raising occupational health and safety issues with designated personnel 

Planning and organising

  • planning and organising own work schedule for the day
  •  planning the layout of simple documents using appropriate software

 

Self management

  • dealing sensitively with client needs and cultural, family and individual differences
  • obtaining feedback on work performance and identifying
  • opportunities for improvement

 

Learning

  •  encouraging, acknowledging and acting on constructive feedback from team members
  • using manuals, training booklets and online help to overcome difficulties

 

Technology

  • selecting, maintaining and using business technology appropriate to the task

 

Delivery modes

Full-time, on-campus. Additional support material available on the SBTA E-Learning Portal.

 

Pathways

At the successful completion of this course students may elect to continue further studies at higher AQF levels. This course may be part of a package of business qualifications.

 

Units of Competency

The candidate must complete 1 core units and 11 electives.

 

Unit Code

Unit Name

Type

Weeks

BSBIND201A

Work effectively in a business environment

Elective

2

BSBCMM201A

Communicate in the workplace

Elective

2

BSBWOR202A

Organise and complete daily work activities

Elective

1

BSBWOR203A

Work effectively with others

Elective

1

BSBINM201A

Process and maintain workplace information

Elective

1

BSBOHS201A

Participate in OHS processes

Core

2

BSBINN201A

Contribute to workplace innovation

Elective

2

BSBSUS201A

Participate in environmentally sustainable work practices

Elective

1

BSBINM202A

Handle mail

Elective

1

BSBWOR204A

Use business technology

Elective

1

BSBITU202A

Create and use spreadsheets

Elective

3

BSBCUS201A

Deliver a service to customers

Elective

1

 

 

 

 

 


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