QUALITY ASSURANCE FRAMEWORK
Study at SBTA & SELA
Our Quality Assurance Framework
The Sydney Business and Travel Academy and The Sydney English Language Academy Is a Registered Training Organisation, RTO ID 90412, CRICOS Provider Number 00181A registered with the Australian Skills Quality Authority.
As an RTO and CRICOS provider delivering qualifications to international and domestic students, we comply with the VET Quality Framework which comprises of:
- Standards for Registered Training Organisations (RTOs) 2015
- Australian Qualifications Framework
- Fit and Proper Person Requirements
- Financial Viability Risk Assessment Requirements, and
- Data Provision Requirements.
As a CRICOS provider we also comply with the ESOS Framework.
The Education Services for Overseas Students Act 2000, or ESOS Act, establishes legislative requirements and standards for the regulation of education and training institutions offering courses to international students in Australia on a student visa.
The ESOS Framework
The Education Services for Overseas Students (ESOS) legislative framework is designed to ensure that Australia’s reputation for delivering quality education services is maintained and that the interests of overseas students are protected. ESOS Framework includes the following information:
- Provider Registration
- Tuition Protection Service
- Information for students
- Schools compliance.
Does the ESOS Framework apply to me?
If you are an international student on student visa then the ESOS Framework applies you.
Protection for International Students
As an international student, you must study with a Registered Training Organisation (RTO) and in a course which can be found on the Commonwealth Register of Institutions and Courses for Overseas students (CRICOS). CRICOS registration guarantees that the education provider you are going to study with will meet the required standards to deliver quality training to overseas students.
Your rights under ESOS Act
The ESOS framework protects the rights of international students studying in Australia, including:
- Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study, and other information from your institution and your institution’s agent.
- Your right to sign a written agreement with your institution before paying fees, setting out the services to be provided, fees payable, and information about refunds of course money. Make sure to keep a copy of your written agreement.
- The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your institution is unable to teach your course. Read more about this service on the Tuition Protection Service website.
The institutions’ responsibilities
The ESOS framework sets out the standards that Australian institutions must meet in offering education and training services to international students. These standards cover a range of information you have a right to know and services that must be offered to you, including:
- Orientation and access to support services to help you study and adjust to life in Australia.
- Contact details of officers available to help international students.
- If you can apply for course credit.
- When your enrolment can be deferred, suspended or cancelled.
- What your institution’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well.
- If attendance will be monitored for your course.
- A complaints and appeals process.
As an overseas student on a student visa, you have responsibilities to:
• Satisfy your student visa conditions.
• Maintain your Overseas Student Health Cover (OSHC) for the period of your stay.
• Meet the terms of the written agreement with your institution.
• Inform your institution if you change your address.
• Maintain satisfactory course progress.
• If attendance is recorded for your course, follow your institution’s attendance policy.
• If you are under 18, maintain your approved accommodation, support and general welfare arrangements.